{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","originalOneFccd":false,"altStyle":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutPopin":"","slug":"/kontakt/kundendienst.html","location":{"base":"/kontakt/kundendienst.html","queryParams":{}},"data":{"jcr:title":"Beanstandung","title":"Dacia Kundendienst - Kontaktformular - Dacia Schweiz","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Möchten Sie eine Beschwerde einreichen? Füllen Sie jetzt das Formular aus und kontaktieren Sie Dacia so schnell wie möglich. ","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone","slice63vb":{"title":"Beanstandung mitteilen","sling:resourceType":"one/components/renault/common/slice63vB"},"slice64v0":{"sling:resourceType":"one/components/common/leadform/slice64v0"}},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0_copy":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Unser Kundendienst-Team steht Ihnen unter 0800 808 077 von Montag bis Freitag von 8:00 bis 18:00 Uhr zur Verfügung.Sie erhalten werktags innerhalb von 24 Stunden eine Antwort.

"}},"slice97v0":{"mandatoryLegend":"*Obligatorisch","vehicleSectionTitle":"Fahrzeuginformationen","titlePrefix":"Sie sind mit einer unserer Leistungen nicht zufrieden?","submitButtonLabel":"Folgend","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"Geben Sie hier die Details Ihres Anliegens an","selectLabel":"Wählen Sie bitte das Thema Ihrer Beschwerde","errorMessage":"Bitte geben Sie die Beschreibung ein","types":{"1":{"type":"Multimedia & Connected Services"},"2":{"type":"Technisches Problem mit dem Fahrzeug"},"3":{"type":"Anfrage Ersatzteile"},"4":{"type":"Lieferfrist/-termin"},"5":{"type":"Verkauf & Lieferung"},"6":{"type":"Aftersales"},"7":{"type":"Einhaltung Konformität"},"8":{"type":"Dacia Assistance"}}},"attachment":{"errorMessageSize":"Der Anhang überschreitet die maximal zulässige Grösse (<5MB)","errorMessageMissing":"Pflichtfeld. Bitte fügen Sie einen Anhang hinzu.","formatsLabel":"Akzeptierte Formate: jpg, png, pdf <5MB.","isVisible":true,"errorMessageFormat":"Das angehängte Dokument entspricht nicht den akzeptierten Formaten (jpg, png und pdf).","attachments":{"1":{"title":"Anhang hinzufügen","isMandatory":false},"2":{"title":"Anhang hinzufügen","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false,"legalNoticeWithoutToggle":false}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Beanstandung","url":"/kontakt/kundendienst.html"},{"title":"Kontaktdaten","url":"/kontakt/kundendienst/contact-details.html"},{"title":"Bestätigung","url":"/kontakt/kundendienst/confirmation.html"}],"currentStepNumber":0,"currentVisualStep":0,"currentPage":0,"totalPage":1,"totalSteps":3,"firstStep":"/kontakt/kundendienst.html","nextStep":"/kontakt/kundendienst/contact-details.html"},"caseSubmissionError":" Ein Fehler ist aufgetreten. Bitte versuchen Sie es später erneut.","formType":"Complaint","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"Monatliche Rate anzeigen"}},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"ch","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"ccParameters":{"legal":"https://de.dacia.ch/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"gigyaParams":{"enabled":true,"apiKey":"3_1tFOr2Z3b0qgBgcRx_Q2IAUOX5AYXANuHCI4GaUV5FP-nBn4VpsuEpSHG-Drzdkv","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"c2gParams":{"currency":"CHF","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:oj_bwswisy4","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"consumptionEfficiencyGraph":{"efficiencyTitle":"CH Energieetikette 2021","efficiencyCopy":"

Provisorischer Zielwert CO₂-Emissionen: 118 g/km nach neuem Prüfzyklus WLTP. Durchschnitt aller erstmals immatrikulierten Personenwagen 149 g CO₂/km.

","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Energieeffizienz","textIsRich":"true","displayEfficiencyGraph":true},"analyticsParams":{"disableDTM":true,"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-27507942-1","gtmConsentContainerId":"GTM-MJQBHV7","adobeAccount":" ","gtmOptimizeContainerId":"GTM-MVMLW4Z","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"dcce95a5-e0d6-4187-a269-f1c7a6eb4c31","enableConsentMode":false,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"contactFormPersonalId":"^.*$","zipCode":"^\\d{4}$"},"receipt":{"wishedOperation":"Gewünschte Dienstleistung","yourAvailabilities":"Ihre Verfügbarkeit","dealerServices":"Service Ihres Händlers","yourCarLabel":"Ihr Fahrzeug","yourAppointment":"Ihr Termin","vehicleOfInterest":"Ihr Wunschfahrzeug","selectedOffer":"Ihr Angebot","summaryLabel":"Zusammenfassung","yourDealerLabel":"Ihr Händler"}},"tyreLabelling":{"tooltipTitle":"Reifenetikette","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Finden Sie hier die Reifenetikette für die Reifen Ihrer Konfiguration.

"},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"de-ch","rootPath":"https://easyconnectstore.renault.no/content/dacia/ch/de.html"}},"sitelangs":{"1":{"language":"de-ch","continueCTA":"Weiter","rootPath":"/kontakt/kundendienst.html","lib":"Deutsch","sling:resourceType":"one/components/languageExchange","wording":"Sprache wechseln"},"2":{"language":"fr-ch","continueCTA":"Continuer","rootPath":"https://fr.dacia.ch/contact/service-client.html","lib":"Français","sling:resourceType":"one/components/languageExchange","wording":"Changer la langue"},"3":{"language":"it-ch","continueCTA":"Continuare","rootPath":"https://it.dacia.ch/contatto/servizio-clienti.html","lib":"Italiano","sling:resourceType":"one/components/languageExchange","wording":"Cambia lingua"}}},"siteParams":{"language":"de","countryName":"Switzerland","brand":"dacia","country":"ch","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"de-CH","rtl":false,"country3":"CHE","product":"DACIA"},"homePage":"/","link":[{"rel":"canonical","href":"https://de.dacia.ch/kontakt/kundendienst.html"}],"meta":[{"name":"description","content":"Möchten Sie eine Beschwerde einreichen? Füllen Sie jetzt das Formular aus und kontaktieren Sie Dacia so schnell wie möglich. "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Beanstandung"},"authentication":{"override":true,"needAuth":0,"sling:resourceType":"one/components/base/authentication"},"liveChat":{"sling:resourceType":"one/components/structure/livechat"},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Home","url":"https://de.dacia.ch/"},{"title":"Kontaktieren Sie uns","url":"https://de.dacia.ch/kontakt.html"},{"title":"Beanstandung","url":"https://de.dacia.ch/kontakt/kundendienst.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/renault/common/slice63vB","one/components/common/leadform/slice64v0","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/gigyaParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/base/analytics","one/components/base/authentication","one/components/structure/livechat","one/components/base/breadcrumb"],"countPage":2,"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false},"dealerLocator":{"localities":null,"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"simulationParams":{}},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"currentVehicle":null,"error":null},"finance":{"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}